Thunderdrones Repair Process and Prices
The repair process is as follows:
- If you have a DJI drone, please keep reading. We no longer repair Autel or Yuneec drones.
- Fill out an online repair request form, and prepay the $75 diagnostic fee. This fee will be deducted from your total repair cost.
- Note: To start an online repair request, please click here
- Back up all your data from your drone and SD card!
- Send or bring in your done to the address listed below. If you are sending it in, please use UPS or US Mail (DO NOT USE FEDEX).
- When we receive it, we will email you.
- When the repair is done, we will email you an invoice and payment request. You can pay with Paypal, or any debit or credit card.
- After payment is received, your can pick up your drone, or we can mail it back to you.
Which items should I send in with my drone?
When shipping your drone to us, please include the following:
Drone in it’s original box, if possible.
Battery
Controller
SD card (please back it up before you send it!)
Gimbal lock
Gimbal protective bubble
OEM DJI props (we need them to test fly your drone when it’s done)
You dont need to send any cables or charger.
Click on the video below to see what to do to start an online repair request.
What we do at Thunderdrones:
If you need service to your DJI drone, we can help. We have bought, sold and repaired thousands DJI Products. These include Phantoms, Mavics, Inspires and Matrices.
How much does Thunderdrones charge?
We charge a $75 diagnostic fee up front when you fill out the online repair request. You then choose the max amount you will spend on the repair not including shipping. Just send your drone in to us, you pay for shipping. We will repair it if the repair cost is less than the amount you want to spend. Then when the repair is done, we will send you a Paypal invoice. If the repair cost is above your budget, all you will owe is $75 plus return shipping. If you decide to repair it, the $75 estimate fee is applied to the repair.
How long will it take to get an estimate?
It will take 7-10 business days after we have received your drone to generate the estimate. We will email you when the estimate is complete. The estimate is just that, we will address what the error messages are and what physical damage is apparent. If we find any additional things that need to be repaired after the estimate and test flight, we will let you know before we finish the repair and wont proceed until we get your approval.
What’s the turnaround time on a repair?
Turnaround time for the repair varies by drone, but usually 7-10 business days after you have accepted the estimate.
What type of payments does Thunderdrones accept?
We accept Paypal, Venmo, and all debit and credit cards as payment. Our Paypal address is Thunderdrones@aol.com.
Where should I drop off my drone in person?
We work from my shop in Duluth, Georgia, but we dont not accept drop offs at my shop, you need to drop it at my UPS store. When its done, you pick it up at my shop. We receive all our repairs at the UPS store near my shop. You can drop it off there M-F 8:30am – 6pm, Sat 10-2. Make sure you put everything in a box, or your carrying case. Write your name, then Thunderdrones Box 103-332 on the box (or your case). After we pick it up, we will send you an email that we received it.
Where should I send my drone to?
If you want to send your drone by mail, please send your drone by UPS or US Mail (DO NOT USE FEDEX) to us at:
Thunderdrones
3780 Old Norcross Road
Suite 103-332
Duluth, Georgia 30096
Please click below for instructions of how to drop your drone off for repair.
What diagnostic procedures does Thunderdrones follow during the repair?
When we receive your drone, we take a written inventory of what is in the box. We then put a name tag on all your items, and put your box on the triage shelf in date order that your drone was received. Before we begin work on your drone, we give it complete exterior inspection, and make notes of everything we receive.