Thunderdrones Repair Process and Prices
What we do at Thunderdrones:
If you need service to your DJI Mavic, we can help. We have bought, sold and repaired thousands DJI Products. These include Phantom 3 and 4 , Mavics, Mavic Airs, Sparks, and now Mavic 2’s. We have almost every available spare OEM DJI replacement part.
How much does Thunderdrones charge?
There is no money due up front. We will send you a Paypal invoice after you decide whether to fix it or not. We charge $49 to give you an estimate of the damage. If you decide to repair it, the $49 estimate fee is applied to the repair.
How long will it take to get an estimate?
It will take 3-4 business days after we have received your Mavic to generate the estimate. We will email you when the estimate is complete. The estimate is just that, we will address what the error messages are and what physical damage is apparent. If we find any additional things that need to be repaired after the estimate and test flight, we will let you know before we finish the repair and wont proceed until we get your approval.
Whats the turnaround time on a repair?
Turnaround time for the repair is usually 2-3 business days after you have accepted the estimate.
What type of payments does Thunderdrones accept?
We accept Paypal and credit cards as payment. Our Paypal address is Thunderdrones@aol.com.
To start a repair, please fill out the following online repair request form:
What items should I send to Thunderdrones for the repair?
When shipping your drone to us, please include the following:
- Drone in it’s original box, if possible.
- SD card
- Gimbal lock
- Gimbal protective bubble
- OEM DJI props (we need them to test fly your drone when it’s done)
- You dont need to send any cables or charger.
Where should I send my drone?
Please send your Mavic to us at:
Thunderdrones 3780 Old Norcross Road Suite 103-332 Duluth, Georgia 30096
You can also drop it off at the UPS Store at the above address. Make sure you put everything in a box, or your carrying case. Write your name, then Thunderdrones Box 103-332 on the box (or your case). After we pick it up, we will send you an email that we received it. We do not offer pick up options, it will be mailed back to you when the repair is complete.
What diagnostic procedures does Thunderdrones follow during the repair?
When we receive your drone, we take a written inventory of what is in the box. We then put a name tag on all your items, and put your box on the triage shelf in date order that your drone was received. Before we begin work on your drone, we give it complete exterior inspection, and make notes of everything we